Because a player who wants to get a bug fixed files a bug report in game and then posts it in the customer support forum.
A player who wants to gripe about something because they hate corporations and has no realistic understanding of how software works, comes to the Flashpoint forums to post snarky titles with nothing but rants and raves in it on how Bioware sucks.
There's a distinct difference. And I have no sympathy for the latter.
That does not get critical bugs fixed. Public exposure hastens a the fix.
Nothing wrong with what the OP is doing at all.