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RikiWataru's Avatar

04.21.2013 , 09:01 AM | #7
I don't even think they're supposed to use protocol droid sigs anymore. I remember awhile back since it kinda annoyed so many people who already thought they were talking to machines that the reps were all supposed to start using if not a real name then whatever phone name the felt like.

Although having a similar issue and after 4 tickets it does seem to me the reps aren't reading the tickets so maybe an auto-reply isn't the worse response you could get. A real person name Kyle or Kate ignoring you is far more insulting in my opinion.