Complain enough, and maybe you'll be given a free physical key.
Umm... isn't that what this thread is doing?
There are 2 avenues open to people to complain/report things to BW/EA, calling in to CS, or posting on the forums. Telling people that on the forums is the wrong place to complain is incorrect. If you were to tell them they picked the wrong section
to complain in, that would be correct.