Customer service was no help at all.
The OTP's definitely do not work on my computer when trying to log directly into the game.
I don't know if this is the same for everyone, but I read somewhere if you log into the SWTOR website with an OTP this will allow the SWTOR software to recognise your computer amd then you should be able to log into the game normally. Might take a few attempts, but it worked for me.
This won't be a fix for players with ISPs that change your computer ID daily (and that is why this OTP is a dumb idea). I am no computer boffin but I hope this helps.
yep... dynamic IP which I am on with my ISP changes every day or when I reset my router , so I have to do this every day now. cookies are irrelevant plus they did't work on chrome for me if I log on more than once in one day? I had to use IE.
But now the launcher is not giving me a OTP now so I have to log on to the web site first to get OTP and then launch the game, it is a JOKE NOW and you are right it is a DUMB IDEA.