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BorranScail
03.29.2013 , 03:10 PM | #16
THIS is the of problem we face. People cannot access their accounts because of the staff's inability to deal with the issues properly. The US line is broken, some users waiting on hold for EIGHT HOURS before finally giving up. Security questions are great, but should be reset and changed with EMAIL. We should NOT have to wait on customer support. If I have to, I will write to EA. This issue should be a TOP PRIORITY, because it restricts game play.