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SunfirePhenix's Avatar

03.26.2013 , 07:25 PM | #3832
Quote: Originally Posted by AndbeKeper View Post
Hello Eric.

Couple of points, both relating to communication.
Firstly, while you may have raised this in the forums, I'm sure you know that not all customers participate in the forums. For example, this is the first time I've posted since I had an issue back at the APAC launch. So by only only asking for opinions on the forums would not have reached everyone playing on the APAC servers and would have not been able to find out their preferred option. Therefore, your claim that transfers to US servers was the preferred option of your APAC customers is not on solid ground. I occasionally read the forums and never saw the survey.

Secondly, you haven't actually informed your APAC customers of this decision, except via a forum post. I haven't received a email informing me of the change; you haven't put a notice on the launch screen. Given that you are significantly altering the service you are providing and that your subscribing customers pay in advance for that service, I believe that you should be informing them as soon as possible so they can make an informed decision about continuing to subscribe.

As for my personal view on this announcement: I've really enjoyed playing SW:ToR for the past year. It's helped me get through some tough times. One of the nice things was that my ping times were not 200-400 ms behind the majority of players, like it is in WoW. In WoW, the extra lag does affect performance, which affects not just myself but those of my group, in both PvP and PvE play. I haven't played SW:ToR on the US servers, but if the effect of the additional lag is the same as it is in WoW, then I will have to seriously reconsider my continued subscription. I don't want to be a drag on my team so I'm not sure I'll be able to continue playing in groups, which leads me to consider if it is worth continuing my subscription.
good point dude
7th April 2013, 5PM AEDT Dalborra -

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