I am also experiencing this bug. I started up a new character today. I immediately checked my mailbox and the only thing in the Digital Deluxe Edition mail are 2 Flare Guns. If it helps, the character is a Jedi Knight on The Red Eclipse.
Same though on a diff server (can PM me for that Dev.) and was a new smuggler.Have deleted it as I have no Mount due to this bug and not going to buy a new one and lets hope it's fixed soon, as I like rolling alts and don't want to find out the fix can only be done to when new characters are created not ones leveled and waiting for fix.