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Elyxin's Avatar

02.20.2013 , 12:11 PM | #1188
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

Thank you all for your feedback on the changes to repair costs introduced with Game Update 1.7. Upon review, we agree with you that repair costs did become too high with this latest Game Update. To that end, we will be making a change to how these repair costs are calculated, starting with our next scheduled maintenance. Repair costs will now be calculated based on the combined value of all the mods installed in the shell, excluding the value of the shell itself. Players will see a noticeable reduction immediately after the change goes in.

Additionally, wed like to apologize for the inconvenience that we introduced.

As a thank you for your patience during this time, we will also be reducing ALL repair costs by 50% once the aforementioned change goes in with the next scheduled maintenance. This will last all the way through until early access to Rise of the Hutt Cartel launches.

Your feedback is important to us, and we hope that this resolution alleviates the repair costs concerns. Thanks again for your patience.
Thx Jov, this is very much appreciated. though Im still frustrated with the cause of this situation, this was an impressive response. Thank you.

This could have been caught if we had the chance to test on a PTR...and probably would have never gotten to live. Im sure you guys had a reason to push out a patch without external testing, but I hope this is a good reminder to you that PTR's (and player feedback) are really, like real world, really important. we get lip service to that from you all the time...but here's a good reason why you need to get us involved, and not just trust your metrics or your lab tests. I've found from experience (I work in network too, and i deal with a lab team all the time) that labs =/= live network. plz make sure moving forward that you engage us as a community in testing these things before you drop them on us in a live environment.