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02.15.2013 , 02:12 PM | #36 This is the last staff post in this thread.  
Hi Orice,

We just thoroughly investigated the issue with your purchase. According to the information I have received your purchase has unfortunately failed as the payment could not be processed. The funds will be back in your account within the next 5 days and we would like to suggest to you to check with your bank prior to making another purchase.

If you still experience any issues afterwards, please do not hesitate to get in touch with our Customer Service team by telephone.


Thank you for your patience and your understanding.
Naugor | BioWare Customer Service - Forum Support | Find help for all EA Games at Answers HQ.