I just wanted to step in here to let you know that we are actively investigating this and we will update you as soon as we have more information. We apologize for the inconvenience, but rest assured that we're looking into it.
What's there to look into? WAI or not, lots of people are unhappy. In the end, unless you reduce costs you're going to leave a lot of people upset.
Look at Blizzard and D3. There was a point they increased repair costs to a point a lot of people got upset. Was it a bug? No. What did Blizzard do? The lowered the repair costs.
Hate to say it, but there's very little to debate here.