They could very easily be still investigating this and discussing it internally. They could be finding out what the bug was or if there is a bug. They could be discussing what the target repair cost range is. Unless you're a fly on a wall at bioware, you do NOT know how they are responding to this right now.
"Hi. We've read this thread and we understand the community is interested in a response to this issue. We are evaluating our telemetry data and will respond with an answer soon."
They've done that for other issues. They haven't done that for this one yet.