I am sorry to hear that you have run into issues with the game.
Could you please list the troubleshooting steps you have tried so far to resolve these issues, so I would know where to go from here?
Also could you please post your full DxDiag?
Well, no troubleshooting done. As you can see in the video, I just finished the conversation as it is and moved on. I will post my DxDiag tomorrow as it's late already (writing this from my phone).