My understanding is that number gets charged as a local call in the US , can you ring the united states as a local call ? The answer to that will be your answer.
For your health's sake, do not contact them, you will be more frustrated than you were before. They do not give you any good help, whether we should call it help at all. Play what you think is funny and rather forget this game. It is enough of us that nag all day to get them to do something about the problems.