yup, im in the exact same boat. My son tried to log in today and got the security question and he called me for the answer. I told him to pick another question because I wasnt sure if there was spaces in my answer. Needless to say he answered wrong and I'm screwed. No way to manually reset new password...This is utterly rediculous!!
I agree. It is ridiculous that you can't remember the answer that you set to a series of questions. If he answered it wrong, and your account got locked, you should be blaming him. Not Bioware. They have very rigid security measures for this game, and as you just found out, they're working very well.