It might be a good idea to give players a bonus amount of coins for their troubles.
Thanks everyone for letting us know that you have not yet received your Complimentary Cartel Coins.
We are aware that some players did not receive their subscriber reward Cartel Coins as expected this month, we’ve escalated this to our development team who are currently investigating the issue and who will make corrections to all affected accounts.
We’ve been advised that all players awaiting their grant should receive the coins due to them in the next 7 to 10 days.
Please accept our apologies for the delay in receiving your coins.
Thank you for your patience and understanding.