It is totally unacceptable. Red Eclipse keeps breaking. I'd say frequent downtime for a single server with no refund is a fairly valid reason to complain. Not saying I care about a refund, I care about them fixing this on a permanent basis- something is clearly wrong, and using sellotape to fix something is just putting the problem off rather than dealing with it.
Its the only PvE server for Europe and has many Russians/Polish/French/Spanish - the list goes on.
They really need to add another server or actually just fix this 'super(LOL)server'