... just tell the players WHY and WHAT's going on.
That wont happen at this point. They're already far too invested in their cover that it's somehow our problem and not theirs. Were they to admit it now that they're wrong and that it is their problem, they'd never stop taking flak for lying flat out to their customers and supporters. I personally think if/when they figure out the source of the problem we'll just see it stop happening and BioWare will act like it never happened.