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zejaie
01.17.2013 , 05:21 AM | #4
Quote: Originally Posted by AmberGreen View Post
Hi! I just wanted to step in and clarify that if you need help in any way, you should file a help ticket so that Customer Support can communicate with you for resolution.

The purpose of a bug report is just that - to report something that you don't need help with but that is a bug you've seen in the game. Bug reports are always closed, but they are all seen by QA. However, when the ticket was closed, you should have received an email that said:

... Your report has been forwarded directly to QA, and you will not be contacted further regarding this issue. If you need additional help from a customer service agent to assist you regarding this issue, please submit a new help ticket under the appropriate category....


Hopefully this helps alleviate some frustration with regards to why your ticket was closed. Please submit a help ticket giving your details, and Customer Support will assist you.
You know, I have requested help with an issue through the in game system and I still get the message.

... Your report has been forwarded directly to QA, and you will not be contacted further regarding this issue. If you need additional help from a customer service agent to assist you regarding this issue, please submit a new help ticket under the appropriate category....

I don't see any reason to request help anymore, that is unless the in game system is only for reporting bugs.
-What should I mentally prepare for as a new healer?
People thinking that you heal them out in spite of any **** they do!