As we are still seeing confusion around the error message received when cartel coin purchases are not being processed, we have recreated the thread with all the latest information from the Cartel Coins FAQ in one place.
Why is it that some of my Cartel Coin purchases fail with an error message?
As with any online purchase, Cartel Coin purchases may fail for a variety of reasons. If you have never successfully purchased Cartel Coins, there are a number of things to check which may be causing the error you are seeing:Thank you.
- Check that your billing address registered on www.swtor.com exactly matches the address your payment provider has on record for you
- You must be making the purchase from the same country your payment card was issued from – for example if you are using a US Credit Card to buy coins from Europe, your payment may fail for this reason.
- Double-check the card information you have provided to be sure that there are no missing or transposed numbers in your card number, CVV number or expiration date.
If you have successfully purchased coins before, and are now unable to buy more, this could be because there is a limit to the number of Cartel Coin purchases any player may make per day, if you have passed this limit, you will not be able to make more Cartel Coin purchases for 24 hours.
There may be additional restrictions in terms of transaction numbers or spending limits which are imposed by your payment provider and are beyond our control. We would always suggest that you check with your payment provider in cases where there is no clear reason for a transaction to have failed.
For those of you still experiencing issues after going through the steps above please do not hesitate to contact Customer Service by telephone:
No hate intended, but this is a halfass solution to give out, when just about everybody is saying none of these things are working.
I myself have gone through all these things and those in the Cartel Coin FAQ and NOTHING works. Furthermore, I am one of those that live in a country whithout local phonesupport, so I have to stay up all night (and then not be able to go to work) to call support and spend a whole lot of money for you at BW to fix this.
I even tried using EA's customer support (Hurray for lack of answer from them).
As so many others, I also tried deleting my billingmethod and reapplying it, but then I just get the message, that it can't use my card.
So in short, NO, I will and "cannot" call for support and now I am unable to pay you anything for playing this game, because you're not willing to accept that there is a much bigger problem, that needs to be sorted out on BW's end.
Maybe you are willing, but I am tired, because I just woke up.