As with any online purchase, Cartel Coin purchases may fail for a variety of reasons. If you have never successfully purchased Cartel Coins, there are a number of things to check which may be causing the error you are seeing:Check that your billing address registered on www.swtor.com exactly matches the address your payment provider has on record for you
You must be making the purchase from the same country your payment card was issued from – for example if you are using a US Credit Card to buy coins from Europe, your payment may fail for this reason.
Double-check the card information you have provided to be sure that there are no missing or transposed numbers in your card number, CVV number or expiration date.
If you have successfully purchased coins before, and are now unable to buy more, this could be because there is a limit to the number of Cartel Coin purchases any player may make per day, if you have passed this limit, you will not be able to make more Cartel Coin purchases for 24 hours.
There may be additional restrictions in terms of transaction numbers or spending limits which are imposed by your payment provider and are beyond our control. We would always suggest that you check with your payment provider in cases where there is no clear reason for a transaction to have failed.
For those of you still experiencing issues after going through the steps above please do not hesitate to contact Customer Service by telephone:
You can contact our Customer Service team over the phone for the price of a local call by calling the numbers listed below:USA: 1-(855)-345-2186
UK: (0203) 0141 826
Germany: (0221) 8282 9212 (Phone support available from 13.00 CET - 01.00 CET)
France: (048) 168 1051 (Phone support available from 13.00 CET - 01.00 CET)
Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.
If you are calling from a country that is not listed above, please see this FAQ for more information about contacting our Customer Service team.