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AmberGreen
01.16.2013 , 10:06 AM | #2 This is the last staff post in this thread.  
Hi! I just wanted to step in and clarify that if you need help in any way, you should file a help ticket so that Customer Support can communicate with you for resolution.

The purpose of a bug report is just that - to report something that you don't need help with but that is a bug you've seen in the game. Bug reports are always closed, but they are all seen by QA. However, when the ticket was closed, you should have received an email that said:

... Your report has been forwarded directly to QA, and you will not be contacted further regarding this issue. If you need additional help from a customer service agent to assist you regarding this issue, please submit a new help ticket under the appropriate category....


Hopefully this helps alleviate some frustration with regards to why your ticket was closed. Please submit a help ticket giving your details, and Customer Support will assist you.
Amber Green | Live Services Specialist
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