Thread: New Patch Error
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Cerimon
01.11.2013 , 04:30 PM | #2 Click here to go to the next staff post in this thread. Next  
Hi ShadowNessej,
  • You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. For the Windows firewall you can check the following guide: http://windows.microsoft.com/en-US/windows-Firewall. For other third-party firewalls, please refer to the software manufacturer for specific instructions on adding exceptions to those firewalls.
  • Anti-Virus software can also cause issues launching the game. There are a number of different anti-virus software variations out there, so we've included some general steps below that might help:
    1. Open up your Anti-virus software menu and check that 'swtor.exe' and 'launcher.exe' are NOT in a quarantine list or deletion list.
    2. Add swtor.exe and launcher.exe to your anti-virus 'safelist'.
    If you are unsure on how to do either of the above steps then you should contact the manufacturer of your Anti-Virus software.
  • Please ensure you have set the launcher to run with Administrative privileges. To do this on a Windows Vista or Windows 7 system, right click on the launcher.exe file located by default in the locations below:
    • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
    • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\ Select 'Properties', click on the 'Compatibility' tab and check the box at the bottom under 'Privilege Level' where it says 'Run this Program as an administrator', then click Apply and OK.

Please post again if these steps do not help you progress.

Cerimon | BioWare Customer Service - Forum Support