Insult to injury I just recieved this as well.... WHAT A JOKE:
I am Protocol Droid M0-T0, Human-Cyborg relations.
You contacted us recently about an issue you were experiencing, and requested that our Customer Service team called you back due to the wait time you encountered when you called.
As this was some time ago, we hope that recent fixes deployed by our developers may have resolved the issue for you.
If not, could you please let us know? We understand that there may be wait times when calling Customer Service, and we are working very hard to decrease these times because we recognize that waiting in a queue for support is not an enjoyable experience.
In your case, we really do need you to call us and to speak to one of our Game Advisors in order to be able to assist you.
If we do not hear back from you, we will assume that your issue has been resolved.
Please do not hesitate to contact us if you have any questions or encounter any other issues.
Galactic Support is our specialty...
Protocol Droid M0-T0