If you could provide more details of the problem you are encountering we might be able to advise on what the problem is?
Are you encountering a similar issue to other players where after logging into the game you are showing as a F2P player?
what do you not understand you changed my account from subscriber to free to play now my account states i have 62 days game time as subscriber
so i ask that you change me back to subscriber i payed for it
do you understand ?