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AmberGreen
12.12.2012 , 03:17 PM | #108 Click here to go to the next staff post in this thread. Next  
Thank you for your continued reports. We deployed a fix for this issue with patch 1.5.2, which resolved the issue for most players. However it seems that there are still a few people being affected. To help track down the final issues, we have added additional logging. If you encounter this issue, please report:

1. Your character name.
2. Your server name.
3. Area logged in to (ie. Republic Fleet, Voss, etc).
4. Approximate time when the incident occurred.

Just to be clear, this issue manifests as a player who has been logged out as Subscriber or Preferred Status Player (often triggered by the account being left AFK). Upon reconnecting, they are treated as a Free-to-Play Player once a character is in the game. The most obvious signs are a loss of rest XP and having quickbars reset to the default of two.
Amber Green | Live Services Specialist
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