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12.12.2012 , 12:59 AM | #4 Click here to go to the next staff post in this thread. Next  
Hello ChromeGhost & Thebusterboy,

I've looked into both of your reported cases and can confirm that the tickets submitted on the matters are correctly logged in our system. Please be aware that all reported issues are handled in turn and some delay may be experienced as we are receiving a high volume of contacts at present, please rest assured our Customer Service Representatives are resolving all tickets as rapidly as they are able to.

We do apologise for the inconvenience that these issues, and the delay, may have caused you, I do hope that your ticket is investigated in short order and resolved to your satisfaction.

Please let us know if you do require further assistance.

Sutii | BioWare Customer Service - Forum Support