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12.11.2012 , 10:29 PM |
Thank you for bringing this issue to our attention. Unfortunately we are not able to process bug reports which are submitted here on the forum, as such we would kindly request that you submit a bug report concerning this matter.
You are currently able to submit bug reports in one of two ways, information on how to do this can be found in the spoiler below:
You can report the bug from within the game by clicking on the "?" icon at the top of your screen or by typing ctrl+/ and creating a bug ticket.
To create a bug ticket you should select the following options once you’ve opened the Help Center:
Click on Request Help – then click on Create Ticket. On the pop-up that appears, please select the Bug Report Category.
Please note that this category should only be used to report bugs and not to report a serious problem that is stopping you from progressing in the game. Selecting Bug Report from the drop-down menu will route your ticket directly to QA. If you need assistance from Customer Service, you should select any category other than Bug Report.
When submitting your bug, describe the issue as thoroughly as you can in your own words, and include the full name of any related objects. For example, if you are reporting a bug with a mission, make sure to include the mission name and what step you are on; if the bug is about an item, please include the full item name if at all possible. There is no need to include character statistics or location information - all of that is automatically transmitted in the background along with the bug report. Because of that, it is very helpful if you submit your bug from the location at which it occurred.
Once you have provided all the information that you consider applicable, please click on Create Ticket. You will be provided with some related information on known bugs from the Help Center, if you do not see the issue you are reporting there, please click on Submit Ticket again to confirm your report.
You can also report bugs via email to
– and you can include a screenshot (if applicable) with your mail. For email reports we ask that you provide the same level of detail as outlined above.
Whichever method you do choose, we would like to take this opportunity to thank you for helping to make
™: The Old Republic™ a more enjoyable experience for everyone.
Thank you once again for your understanding.
Sutii | BioWare Customer Service - Forum Support