Currently our response time for support request tickets is not on target. This is due to the large number of support requests. As we work through these requests the resolution time will be reduced to the point where we will be able to action new tickets within a more satisfactory timescale. If you have submitted a ticket we ask for your patience until it is processed by our agents and that you submit only one ticket per issue as duplicate requests will induce further delay.
We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic
Quit being cheap and hire more quality customer service staff. I hate to sound like some xenophobic nationalist (I'm really the furthest thing from it), but having someone who can speak fluent English and has a working knowledge of the game is a must for customer service.