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AudioSecrecy
12.10.2012 , 01:37 PM | #7
Its not just ticket response times, it is also phone support. This is something(both issues) that need to be addressed promptly. When I speak to these agents from whatever country they are from, I don't feel like a customer, I feel like I am speaking to Siri on my iPhone.

The paying customers are the only reason these CS agents have a job to go to everyday and if you continue to provide unsatisfactory service, people will cancel and walk away.

Just because this is a Star Wars based game doesn't mean fans and customers will continue to accept shotty customer service and keep spending their hard earned money.

My patience has already been wiped out with your service and if I come across another issue and it is handled as poorly as the last one, I will not hesitate to cancel and say good bye to SWTOR.