Yea... no. I called in, after being billed 6 times for failed subscriptions going through and got jack for it. It really depends on who you get, more often than not the CS rep you'll talk to will be 100% useless.
Yep I agree it very much depends on who you get and most of their CS is very poor. I'm still very annoyed after three phone calls and talking to four different people I'm still locked out of purchasing Cartel Coins but this particular guy did all he could to help me and I wanted to give credit where its due.