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Azaranth
12.07.2012 , 11:42 AM | #1
You might not have heard about this, but right now many players are unable to log into their characters due to a "Versioning Error". If you look through the reports, the common thread seems to be that all unavailable characters have had an in-game Ticket responded to by Customer Support and now these characters are irrevocably broken.

Here's there's a lot of threads with players reporting the issue, but not a single helpful post from CS on the issue.
http://www.swtor.com/community/showthread.php?t=566697
http://www.swtor.com/community/showthread.php?t=567604
http://www.swtor.com/community/showthread.php?p=5521700
http://www.swtor.com/community/showthread.php?p=5474723

Bioware, this has been going on since before thanksgiving. Why is bioware still responding to CS tickets in-game if they're breaking accounts? Why no response?

For the rest of you, I recommend that you don't submit any CS tickets for a while, because the CS response will break your character.