Currently our response time for support request tickets is not what we would like it to be. This is due to the large number of support requests in process. As we work through these requests the resolution time will be reduced to the point where we will be able to action new tickets within a more satisfactory timescale. If you have submitted a ticket we ask for your patience until it is processed by our agents and that you submit only one ticket per issue as duplicate requests will induce further delay.
We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic
Mine is two weeks old! I know you are not this far behind because a game-play ticket submitted at a later date was answered within a single day!