Thanks for noticing but I only submitted one ticket as i am fully aware of the problems induced by multiple tickets concerning the issue. I will continue to wait till I receive a reply and the issue is fixed of course. I've been playing my new character more and have only raised the old one 2 levels while waiting now. I would like to able to use my companions on my old character with the customization items I originally had. It just adds to the fun in my eyes. (and many others, lol) I posted here in the hope that someone might help move my ticket along as I've seen done here many times over the last year.
But I do appreciate the reply, at least I know someone is watching.