Edit: Again? It seems not even GLAAD can get word from Bioware... they really DO hate us.
Two points to make here.
Firstly, EA/Bioware were staunch and unflinching (from what I heard) when being outright attacked by 'family friendly' homophobic political hate groups. It stands to reason they may adopt the same philosophy in the face of a group that sounds a great deal more polite. For that reason alone GLAAD may have no more success than us.
Secondly, if EA/Bioware do intend to speak to GLAAD, what a company would say to a fanbase is generally very different to how they would respond to an organisation. It may simply be taking them some time to rally and plan what to say and what not to say.