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AmberGreen
12.04.2012 , 03:35 PM | #2 This is the last staff post in this thread.  
We are pleased you use this thread as a resource! Please keep in mind that every bug that we know about will not make it to this list. There are a few reasons why we may not put something on the list right away, even when we know about it:


1. Exploits. Even if we are aware of an exploit, we may exclude them from the list because we do not want players abusing these bugs before we are able to fix them.


2. Bugs we are actively investigating but don't have a definitive "who, what, when, where, why" for. Often, these types of issues will have their own thread or post where we are gathering information. Sometimes we know a bug is happening, but our first step is to acknowledge the bug in a separate thread and ask for more details to gather more information on the bug for the developers. Once we know enough to confidently say what the issue actually is, then it will be added to the Known Issues list if it doesn’t fall into one of the other categories.


3. Performance issues. Since we are continuously collecting data from players about anything performance related, these types of issues will generally have their own thread in the Customer Support forums where we can ask players to post logs, dxdiags, etc, to help the developers.


4. It doesn’t affect gameplay enough, and the list needs to be kept to a reasonable size. Generally, this will include bugs with art (floating rock!), typos, voice overs, sound effects, and other small things. However, there will always be exceptions to this, especially when the bug is related to combat.


Hopefully this helps you understand how we decide what goes on the Known Issues.
Amber Green | Live Services Specialist
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