BW never commented on my ticket which is absolutely sickining.
Be thankful for Bioware. The thing that got me to cancel my subscription to World of Warcraft was that I and my guild was punished for opening a ticket against a larger guild. For similar reasons. That guild spread rumors to the point where people deleted level 85 toons or changed their names, some server transfers. Bliz banned some people's accounts. Bioware has been fair and kind to me. Bliz only cares about who gets them the most money and will be verbally(more like text since they refuse to speak by phone) abusive to their customers and punish us for bothering them.