Well, if people hadn't complained over stuff that wasn't in this game like that other game, actually stuck with it, like I did, and went slowly to, oh I don't know, actually ENJOY it and not complain about stupid crap (except the bugs of course), maybe they wouldn't have lost their enthusiasm. I know if I constantly had people complaining at me, I wouldn't care if they told me they needed a new kidney suddenly. I'd go 'meh' and let them croak.
Hyperbole. The "quality" (or in this case lack there of) warrents the complaints. SWTOR is one of the BEST single player RPGs on the market today ( which is BWs strength ) as an MMORPG not so much ... it still lacks AAA features. I will be surprised if it see's a second year that is not a mere "maintenance mode" much the same fate as WAR.