We are currently investigating this issue internally. If you find yourself in this situation again (going from subscriber to preferred or Free-to-Play and back again), please go ahead and post the following and we will investigate further:
- Your character name.
- Your server name.
- Area logged in to (ie. Republic Fleet, Voss, etc).
- Approximate time when the incident occurred.
Char name: Rosu
Area: Alderaan, doing quests with my friend.
Time: 9:35 AM. (GMT+8)
My mate and I were questing, and we got up and went to eat. Got booted to the server screen and when I logged in my shadow had all it's skills taken off, and was free to play. I relogged and lost all my quickbar setup, and the worst of all, I lost my speeders. The only vehicle I have left is the Rocket Boost from legacy perks.