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11.30.2012 , 02:15 AM | #51
Quote: Originally Posted by Sutii View Post
Hello everyone,

We are currently investigating this issue internally. If you find yourself in this situation again (going from subscriber to preferred or Free-to-Play and back again), please go ahead and post the following and we will investigate further:
  1. Your character name.
  2. Your server name.
  3. Area logged in to (ie. Republic Fleet, Voss, etc).
  4. Approximate time when the incident occurred.
Character Name: Skrones
Server name: Tomb of Freedom Nadd
Area logged in to: Taris
Approximate time: 28th November 2012, around 1-4pm GMT +8

Lost my rested exp, had to re-do my quick bars again and had to buy Speed Piloting Rank 2 again.
Completely unacceptable after I have already waited for a total of 6 hours on hold calling Customer Service to fix a bug in their system preventing me from subscribing.