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Lustephelon
11.29.2012 , 04:12 PM | #85
Quote: Originally Posted by AmberGreen View Post
These are both great questions! First, every bug that we know about will not make it to the Known Issues, and there are a few reasons why we may not put something on the list right away, even when we know about it:

1. Exploits. Even when we know about them, we certainly want to keep players from abusing these bugs before we are able to fix them.


2. Bugs we are actively investigating but don't have a definitive "who, what, when, where, why" for. Often, these types of issues will end up in their own thread or post where we are gathering information. To answer your first question, this particular issue is one in this category. Yes, we know that schematics are disappearing for some players after they learn them. However, we are still trying to get more information about the topic, so acknowledging it here and asking for more information is the first step. When we know enough to confidently say what the issue actually is, then it will be added to the Known Issues list, because it effects gameplay.


3. Performance issues. Because we will always need to be collecting data from players about anything performance related, these types of issues will generally get their own thread in the Customer Support forums where we can get players to post logs, dxdiags, etc, to help the developers.


4. It doesn’t affect gameplay enough, and the list needs to be kept to a reasonable size. This is the reason that the second example you gave is not listed. Generally, this will include bugs with art (floating rock), typos, voice overs, sound effects, and other small things. However, there will always be exceptions to this, especially when the bug is related to combat.

Hopefully this helps you understand how we decide what goes on the Known Issues list, and we are happy that you look to it as a resource!
Thank you very much for the response.. I recommend perhaps including this on the known issues list so it helps more of us understand how the list works, it certainly will increase the short term tolerance for issues not making the list.

As a comment why keep the list short? as a Tech support rep this seems illogical to me, on bugs like GFX issues and such, as long as its known and will eventually be fixed then you move on but are satisfied its being dealt with. It also gives the community the satisfaction of seeing it go away when its fixed.

May I also request you discuss when an issue is identified and requires more information, you make a specific thread and request the information, especially any details your looking for such as in your original post where you asked for clarification on if its a general or class/skill specific issue.
This would both let the community know you are aware of the issue, Soliciting information to isolate and solve the issue is the valid first step on any troubleshooting path. It also should cut down on the # of threads on a topic making your gathering of data faster which then gets us a faster resolution. I believe as a community we want to help, we want less bugs in the game and are willing to help in that regard.

Oh FYI: ghost corpses can affect combat.. they can block the view and therefore mouse targeting of others, there aren't too many spots that is critical but a few places you can draw in larger groups and end up with 3-4 standing view blockers making it difficult to see past the tank to target efficiently.

Again, thanks for the response, thats the first really positive CS interaction I have had in months.