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AmberGreen
11.28.2012 , 02:19 PM | #67 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Lustephelon View Post
Why isn't this on the known issues list?
I can understand 24 hour delay in verification, but after that shouldn't it be displayed where we all can see what you know about and what you do not?

Why have things like the standing corpses that have been around since launch not been added to the known issues list?
Is there some kinda cut off on the list? must have over 100k people affected or something and if so, is how many so we can try to make sure we completely overwhelm CS with enough tickets to qualify.

These are both great questions! First, every bug that we know about will not make it to the Known Issues, and there are a few reasons why we may not put something on the list right away, even when we know about it:

1. Exploits. Even when we know about them, we certainly want to keep players from abusing these bugs before we are able to fix them.


2. Bugs we are actively investigating but don't have a definitive "who, what, when, where, why" for. Often, these types of issues will end up in their own thread or post where we are gathering information. To answer your first question, this particular issue is one in this category. Yes, we know that schematics are disappearing for some players after they learn them. However, we are still trying to get more information about the topic, so acknowledging it here and asking for more information is the first step. When we know enough to confidently say what the issue actually is, then it will be added to the Known Issues list, because it effects gameplay.


3. Performance issues. Because we will always need to be collecting data from players about anything performance related, these types of issues will generally get their own thread in the Customer Support forums where we can get players to post logs, dxdiags, etc, to help the developers.


4. It doesn’t affect gameplay enough, and the list needs to be kept to a reasonable size. This is the reason that the second example you gave is not listed. Generally, this will include bugs with art (floating rock), typos, voice overs, sound effects, and other small things. However, there will always be exceptions to this, especially when the bug is related to combat.

Hopefully this helps you understand how we decide what goes on the Known Issues list, and we are happy that you look to it as a resource!
Amber Green | Live Services Specialist
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