I got a response from a ticket I put in on the 18th. And they emailed it to me.
Here's what I sent back, which should have been enough info to do what needs done, but it has been 2 days now and no response. Some people say I'm asking for too much, and others have pm'd me saying I'm not asking for enough. lol.
Do I actually expect them to give me all that? No, but it would certainly help me smooth things over.