unfortunately the number you gave me is the one that I used to call you guys and yet no luck so far. Today I spent almost 6 hours in queue before deciding to quit. Seriously, it sucks.
Thanks, but no thanks.
Cerimon was just messing with your mind. He/she/it knows that there is almost no way that you would get the help you need. Via phone or online. There are only 2 or 3 people in their CS department and there is only 1 guy (with serious rheumatism and hearing issues) working the phone line.
So ... getting help from EAware is almost like making an ice cube in the middle of the desert. Only theoretically possible.