CS is non existent in this game. Both of them are only working on HK-51 and both were apparently on holidays entire past week.
Every single reply that we received was either an automated response or non helpful cry of ******** from an actual person. And don't even let me start with tickets!
They messed up their FIRST week of F2P so hard, it's unbelievable. Maybe both of them are secretly working for ANet.