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11.21.2012 , 03:43 PM |
The most common solution to this issue is making sure everything is up to date. Please ensure that you have checked each of the points in the following spoiler:
Check that your Graphics card has the most recent drivers installed. For instructions on how to update your Graphics card drivers please see
You should make sure that you have the latest version of DirectX installed on your system. For further details please check
You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
You should try using the 'Repair' utility on the launcher. To do this, first log in to the Launcher and then please click on the button located in the bottom left hand corner of the launcher window. This will open a settings menu where you will be able to find and click on the 'Repair' button.
If you are experiencing this issue after having installed the game from a physical copy, please try running the Fixlauncher.exe located in your installation directory. This is located by default at:
32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
If this didn't work try downloading the installer from
and running this over your existing installation.
Please also ensure that your computer meets the
required to run the game.
If you are still encountering this issue after checking all of the above, please reply here including a DxDiag report. Information on how to obtain this can be found
Sutii | BioWare Customer Service - Forum Support