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11.21.2012 , 12:26 PM | #12 Click here to go to the next staff post in this thread. Next  
Hello everyone,

We are currently investigating this issue internally. If you find yourself in this situation again (going from subscriber to preferred or Free-to-Play and back again), please go ahead and post the following and we will investigate further:
  1. Your character name.
  2. Your server name.
  3. Area logged in to (ie. Republic Fleet, Voss, etc).
  4. Approximate time when the incident occurred.
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