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11.20.2012 , 09:02 PM | #10 Click here to go to the next staff post in this thread. Next  
Santean, are you sure you're on the correct account? At a glance you appear to be on an account that was created some time ago, but hasn't played the game before now(unless you were in the pre-launch beta, in which case those characters are unrecoverable).

I hope this helps clear things up.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.