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Bronholz
11.19.2012 , 08:12 PM | #85 Click here to go to the next staff post in this thread. Next  
Hi again,

Quote: Originally Posted by Angellyka View Post
Your Support Teams has not been able to help her for three days. Do you have a number she can call and actually talk to someone that can help? Thank you very much we would really like to do ops and we cannot without her.
I understand the frustration this must be causing you guys, but there is only the standard number to contact us. It may be worth creating a ticket by sending a mail to support@swtor.com, although the turnaround on tickets is potentially longer it would save your friend from having to wait on the phone.

Quote: Originally Posted by Omafo View Post
My friend is also having this issue after applying a 60 day game time card onto her account. Her username is JJthejedi.
Unfortunately the fix that is resolving this issue for the other users isn't working on your friends account. It appears that they will need to call our support team for further assistance.

Thank you.
Bronholz | BioWare Customer Service Forum Support