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zachtwigg's Avatar

11.18.2012 , 10:09 PM | #94
A Guild mate cannot log in to game.She has been a subscriber for months, and currently shows in "My Account" 29 days remaining.
She cannot log into forums, and she cannot log into game. The error when logging in is "There is currently no active subscription on this account"

She reports that her account switched to free to play, but then converted to not being able log in at all.
Details: Account Name: lrowe
Server The Ebon Hawke

Issue resolved. She sends thanks.