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streidl's Avatar

11.18.2012 , 07:36 PM | #20
I am having the same problem. I was able to login as ftp, I paid for a subscription, now I cant login at all.

I called and waited on hold for 2 hours then had to go to bed. Called back, waited over 2 hours was given a ticket number to speak to a higher level agent, and they hung up on me at transfer. I called back and waited 2 hours and 40 minutes was given another ticket number and told that the higher level agent would call me (as they were having trouble transferring...). We are now 19 hours later, still no call, still no access to my account, and 2 days gone from my subscription that I paid for.

Any help at this point would be super.

(I posted elsewhere, but I think that thread got buried. )